FAQs

Click here to see tips on protecting your Ukash and avoiding fraud

Ukash has been designed for people who want to use cash rather than a card when buying goods and services on the internet. Spending Ukash is like spending cash. You don’t need to be a certain age. You don’t need to register. And there’s no chance of anyone accessing your financial details.

We are a forward-thinking group of people who know cash is indispensable and have created a widely available and easy way to pay online with cash. We’re UK-based in the City of London and have been operating since 2001.

Smart Voucher Ltd. (of which Ukash is a trading name) is authorised and regulated by the Financial Services Authority in the United Kingdom as an electronic money institution. Ukash is currently available in the UK, Ireland, Spain and Germany, with more countries joining in 2007.

They don’t need a card, bank account, to be a certain age or to register. They don’t have to give any financial details and their purchases remain anonymous. Ukash is easily available from many local shops. Getting and spending Ukash is almost instant – there’s no waiting.

To see where you can get Ukash near to you, simply go to find Ukash

Pay cash for a Ukash voucher in your local shop where you see the PayPoint, payzone or e-pay sign. Then use the unique 19 digit Ukash number to pay for goods and services online.

Getting Ukash is instant – there’s no waiting for cards to arrive or lengthy registration.  Spending Ukash is just like spending cash – safe, quick and easy. Plus you can even get change if you spend less than your Ukash value.

If you want to make it easier to get Ukash, simply print off a coupon and take it to your local shop. The coupon has instructions for the shopkeeper on how to sell you a Ukash voucher.

You can find links to the ever-increasing number of websites accepting Ukash for payment at where to spend Ukash

Anybody can use Ukash in the UK and many more European countries. There are no age restrictions although when getting Ukash from PayPoint in the UK you will be issued with a restricted voucher if you can't prove that you are over 18. Plus, you don’t need to provide any financial information or undergo credit checks.

No. Just visit your local shop and get your Ukash. Please note that some websites may require you to register with them to use their services.

No. You can spend your exact Ukash value – there are no charges or fees deducted. It’s just like paying online with cash.

No. Ukash is not a bank account - it’s a convenient way to pay with cash online.

You’ll only need to supply an email address for a change voucher. The site where you’re spending Ukash may ask you for some delivery information (if applicable) and you may have to prove your age where the services are supplied to adults only.

Ukash is regulated by the Financial Services Authority and seeks only to deal with reputable web sites operating legally and ethically. Ukash has partnerships in place with age and identity verification companies which we can introduce to our merchant partners if they lack this functionality on their site.

Customers getting Ukash from PayPoint stores in the UK may be asked to prove they are over 18. If not proven, the voucher issued will not be redeemable at age restricted (18+) merchant websites.

Please let us know of any web site accepting Ukash that doesn’t undertake these checks effectively, even though they are legally asked to do so. Please email us or call on: 0808 234 6244

Only if you give them the unique 19 digit number and value of your Ukash. Ukash is not for resale but you may choose to offer Ukash as a gift instead of giving cash. Never get Ukash from any unauthorised seller. If you’ve any questions, please email us or call us on: 0808 234 6255

Yes. Your Ukash is valid for 12 months from the date you got it.

Check the expiry date and that you’re using the correct 19 digit Ukash number. Also, make sure that the amount of Ukash covers the cost of your purchase. If all these things are correct and your Ukash is still rejected, please email us or call us on: 0808 234 6244

You can spend as many vouchers as you like, but each transaction is limited to a maximum value of £500 or €750.

You can purchase up to five vouchers at one time.

Smart Voucher Ltd. (of which Ukash is a trading name) is authorised and regulated by the Financial Services Authority in the United Kingdom as an electronic money institution. Smart Voucher Ltd (trading as Ukash) FSA Register Number: 447811.

Yes. If the value of your transaction is less than your Ukash value, you’ll receive a new Ukash number, value and expiry date. Please print this or have it emailed to you and keep it safe. Remember: Ukash is like cash – so don’t lose your Ukash.

You can combine multiple values of your Ukash into a single amount and can have your new Ukash number and value emailed to you if you want.

You can split your Ukash value into multiple values of your Ukash and can have your new Ukash number and value emailed to you if you want.

Yes, if it’s still valid and unused in part or full. Complete the Consumer Refund Application Form which you may download here. Contact us with your Ukash number, Ukash value, full name, email address and a contact number. You will need to send two proofs of Identity and a copy of the original Ukash voucher receipt to Ukash at:

Ukash Refunds, 5-7 Tanner Street, London, SE1 3LE, United Kingdom or fax +44 (0)207 0894 072

This element is a legal requirement under our FSA ELMI licence. We can refund the money directly into your bank if you have one, or send you a cheque.

Ukash will levy a £2.00 charge for Cheque payments and a £4.00 charge for wire transfers, or the equivalent in the respective currency, in accordance with the Ukash Consumer Terms and Conditions. Please refer to www.ukash.com to view the Consumer Terms and Conditions.

Ukash is an independent payment method and has no affect on the retailer’s terms and conditions or your statutory rights.

You can find Ukash contact details by clicking here